Refund and Return Policy for 7MAIL
Effective Date: April 14, 2025
At 7MAIL, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process. Please review the following guidelines for returns and refunds.
1. Return Eligibility
You may return items that meet the following criteria:
Condition: Items must be in unused, unopened, and original condition. Products should be returned in their original packaging with all tags and labels attached.
Timeframe: Returns must be made within 30 days from the date of purchase.
Non-Returnable Items: Some products, such as skincare products, personalized items, and gift cards, are not eligible for return due to hygiene reasons or custom modifications.
2. Return Process
To initiate a return, follow these steps:
Contact Us: Reach out to our customer service team at [email protected] or call 814-543-0867. Provide your order number and the reason for the return.
Return Authorization: We will provide you with a Return Authorization Number (RA#) and instructions for sending the product back.
Return Shipping: The return shipping cost is the responsibility of the customer, unless the return is due to a mistake on our part (such as receiving a defective or incorrect item).
Packaging: Please pack the item securely to avoid damage during return shipping. We recommend using a trackable shipping service to ensure your return is received.
3. Refund Process
Once we receive your returned item, we will process your refund. The refund will be issued to the original payment method, and you will receive confirmation via email. Please allow 7-10 business days for the refund to appear in your account, depending on your payment provider.
Full Refund: A full refund will be provided if the return meets all eligibility criteria.
Partial Refund: If the item is returned in a non-original condition, or if there are missing parts, a partial refund may be issued.
Shipping Fees: Shipping costs are non-refundable, except in cases where we made an error with the order.
4. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of receiving the product. We will cover the return shipping costs and issue a full refund or send a replacement, depending on your preference and product availability.
5. Exchanges
We currently do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order for the desired product.
6. Damaged or Lost Items
In the case of damaged or lost items during return shipping, we are not responsible for the cost. We encourage you to use a shipping service with tracking and insurance to protect the item in transit.
7. Contact Us
If you have any questions or need assistance with your return or refund, feel free to contact us:
Email: [email protected]
Phone: 814-543-0867
Address: 791 Harley Brook Lane, Mount Union, Pennsylvania, United States
8. Changes to This Policy
We reserve the right to modify this Refund and Return Policy at any time. Any changes will be posted on this page with the updated effective date.
Effective Date: April 14, 2025