Shipping Policy for 7MAIL
Effective Date: April 14, 2025
At 7MAIL, we strive to provide a seamless shopping experience, including reliable and efficient shipping services. Below are the details of our Shipping Policy, which applies to all orders placed on our website (https://7mail.co/).
1. Shipping Methods and Costs
We offer a variety of shipping methods to cater to different needs. The shipping methods and corresponding costs will be displayed during the checkout process. The cost of shipping is determined by the shipping destination, weight of the order, and the shipping method selected.
2. Domestic Shipping
Standard Shipping: Delivery within 5-7 business days (excluding holidays).
Expedited Shipping: Delivery within 2-3 business days (excluding holidays).
Shipping Charges: The shipping charges will be calculated based on your order and shipping method. The total cost will be shown at checkout.
3. International Shipping
We offer international shipping to selected countries. Shipping times and costs vary depending on the destination country.
International Shipping Time: Delivery typically takes between 7-14 business days, depending on the country and customs procedures.
Customs Duties and Taxes: International customers are responsible for any customs duties, taxes, or import fees that may be imposed by their country. These charges are not included in the shipping cost and are to be paid directly to the customs authorities.
4. Order Processing Time
Order Confirmation: Once your order is placed, you will receive an email confirmation. This email will include the details of your order.
Order Processing: We aim to process all orders within 2-3 business days. Please note that orders placed on weekends or public holidays will be processed the next business day.
5. Shipping Time
Domestic: After your order is processed, it will be shipped according to the shipping method you selected at checkout. Delivery times for domestic orders typically range from 5-7 business days for standard shipping, and 2-3 business days for expedited shipping.
International: International orders may take 7-14 business days for delivery, depending on your location and local customs procedures.
6. Shipping Confirmation and Tracking
Once your order has shipped, you will receive an email containing a shipping confirmation and tracking number. You can use the tracking number to monitor the progress of your shipment through the carrier’s website.
7. Shipping Restrictions
P.O. Boxes: We may not be able to deliver to P.O. Boxes or similar addresses. Please provide a physical shipping address to ensure delivery.
Remote Locations: Some remote or rural areas may have limited shipping options. We will notify you if your address is in an area that cannot be serviced.
International Orders: International customers are responsible for ensuring that items can be imported into their country. Some items may be subject to import restrictions, which may delay delivery.
8. Lost or Damaged Shipments
Lost Shipments: If your shipment is lost in transit, please contact our customer service team immediately at [email protected]. We will assist you in filing a claim with the carrier and determining the best course of action.
Damaged Shipments: If your order arrives damaged, please contact us within 7 days of receiving the product. You will be asked to provide a description and photos of the damaged item, and we will arrange for a replacement or refund.
9. Changes to Shipping Information
Once an order is processed, we are unable to change the shipping address or cancel the shipment. Please double-check the information you provide during checkout to ensure accurate delivery.
10. Customer Support
If you have any questions regarding our Shipping Policy or need assistance with your order, please feel free to contact us:
Email: [email protected]
Phone: 814-543-0867
Address: 791 Harley Brook Lane, Mount Union, Pennsylvania, United States
Effective Date: April 14, 2025